Complaints policy

Last updated: 1 November 2026

This page is also part of our Terms & Conditions, as section 11.

We take every complaint seriously, whoever makes it and whatever it is about. This section explains what we promise, how to complain, and what happens next.

Our two commitments

If illegal or non-consensual content is reported to us, it will be removed within 24 hours. This includes content that appears to involve a minor, content published without the consent of a person appearing in it, content obtained by coercion, deception, trafficking or abuse, and any other content that is illegal. The material is taken offline first and examined afterwards – we do not leave it up while we investigate.
All other complaints are dealt with in a fair and consistent manner, with the aim of resolving them to the complainant’s satisfaction whenever possible within 5 days. The same procedure is applied to everyone, whether the complaint comes from a paying member, a model, a content creator or a visitor.

How to make a complaint

Anyone may contact us – visitors, members, models, performers, content creators, their representatives, and any person appearing in material published on this website. You do not need an account, and you do not need to be a customer.

Through the contact form on this website: https://www.allcumshot.com/contact.php. Choose what the message is about from the list at the top of the form – there are entries for a complaint, for a content removal request, for “I appear in content and did not consent” and for reporting trafficking, coercion or abuse. The urgent ones are flagged as such the moment they reach us.

The contact form is the only channel for complaints and requests, and it is enough: a message sent through it reaches us the moment you press send, is recorded with the time it arrived, and the urgent categories are flagged on arrival. That is what lets us act on a report of illegal or non-consented content within 24 hours and answer everything else within five days. A letter cannot be answered in that time and can be lost on the way, so we do not offer post as a route for complaints, refund requests or cancellations. The address given in our Terms and in the footer of every page is where the operator is registered; it is not a complaints address.

We also deliberately do not publish an email address on these pages: a published address is harvested by spam robots within days, and a complaint lost in a flooded mailbox is a complaint we have not answered. The form reaches the same people, immediately.

Please write in English or Romanian. If you write in another language we will still read your message and answer as best we can.

Straight to the right form:

Submit a complaint
Ask for content to be removed – acted on within 24 hours
I appear in content and did not consent – acted on within 24 hours
Report trafficking, coercion or abuse – acted on within 24 hours
Copyright claim
Membership, billing or cancellation

So that we can act quickly, please tell us, as far as you are able:

the exact address (URL) of the page, image or video the complaint is about, or the title of the scene;
what the problem is – and, if it concerns a person in the material, who that person is and what the objection is (for example: it was published without consent, consent has been withdrawn, the person was under 18, or the material was obtained through coercion or trafficking);
how we can reach you with our answer;
if you are writing on someone else’s behalf, in what capacity.

You do not need proof to make a report. Send us what you have. We would rather take something down and look into it than leave it up while we ask questions.

What we do with it

We confirm we received it, normally within one working day.
Illegal or non-consensual content is taken offline immediately and in any event within 24 hours of the report reaching us – before any investigation, not after it. The content stays offline unless and until it is established beyond doubt that the report was mistaken.
Every other complaint is examined by a person, not by an automated filter. We look at the material, at our records for it, and at anything you sent us.
We answer you in writing with what we found and what we did, aiming to settle the matter to your satisfaction within 5 days of receiving the complaint. If the matter genuinely needs longer – for example because we must contact a third party – we tell you so within those 5 days, explain why, and give you a date.
We keep a record of every complaint, what was decided and when, so that similar complaints are handled the same way and so that we can show how a case was handled if we are asked.
If you are not satisfied with our answer, write back and say so. The matter will be looked at again by someone who was not involved the first time.

Where the law requires it, reports concerning a minor or concerning material that appears to record a crime are also referred to the competent authorities, and the relevant records are preserved for them.

Complaints about a payment

Memberships on this website are billed by Verotel, our authorised payment reseller. For questions about a charge, a rebill or a cancellation use the contact form above, or go directly to Verotel’s support at support.verotel.com, where you can also find and cancel your subscription yourself.

If your complaint is that someone appearing on this website did not consent, or is a victim of trafficking, coercion or abuse, please read our anti-modern slavery declaration as well – but do not wait to read it before writing to us.